Support
Returns & refunds
Research materials can’t be returned, but we’ll make it right if something goes wrong with your order.
No returns
Because we can’t verify how materials were stored once they leave us, we don’t accept returns or exchanges, and products can’t be restocked.
Damaged, wrong or missing items
If an item arrives damaged, is not what you ordered or is missing, email support@skynnlabs.com within 7 days of delivery. Include your order number and photos of the item, its label and the packaging.
Once we’ve reviewed it, we’ll reship the affected items or refund them, usually within 2 business days.
All sales are final
Orders can’t be cancelled or changed once they’re placed, so please check your items and shipping address before you pay.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.